Last updated: 1 May 2026
WIMU Kitchen ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when shopping with us at wimukitchen.com.
1. Information We Collect
When you visit, browse, or place an order with us we may collect:
- Contact details — name, email address, phone number, billing and delivery address.
- Order information — products purchased, payment confirmation, delivery preferences.
- Device & usage data — IP address, browser type, pages visited, referring site. This is collected automatically via cookies and similar tools.
- Marketing preferences — whether you have opted in to newsletters or promotional messages.
2. How We Use Your Information
- To process and deliver your orders, and provide receipts.
- To respond to your questions and provide customer support.
- To detect fraud and protect the security of our site.
- With your consent, to send you newsletters, offers, and product updates.
- To improve our website, products, and shopping experience.
3. Payment Information
All payments are processed by trusted third-party providers (Mpesa, Flutterwave, and Shopify Payments). We do not store your card or mobile money credentials on our servers.
4. Sharing of Information
We do not sell your personal data. We share it only with:
- Delivery partners (so they can complete your shipment).
- Payment processors (so your payment can clear).
- Compliance/legal authorities, where required by Kenyan law.
5. Cookies
Cookies are used to remember your cart, keep you signed in, and measure site performance. You can disable cookies in your browser settings, but some features of the site may stop working.
6. Your Rights
Under the Kenya Data Protection Act (2019) you have the right to:
- Request a copy of the personal data we hold about you.
- Correct inaccurate data.
- Ask us to delete your data (where there is no overriding legal obligation).
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, email info@wimukitchen.com.
7. Data Retention
We retain order records for the period required by tax and consumer protection law (typically 7 years). Marketing data is retained until you opt out.
8. Changes to this Policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision.
9. Contact
WIMU Kitchen — Platinum Plaza, CBD, Nairobi, Kenya. Email: info@wimukitchen.com. Phone: +254 706 942 420.