Delivery across Kenya
Order on WhatsApp, pay with M-Pesa
Returns
A pair of soft fibre pillows shipped vacuum compressed: they arrive flat and expand to full loft within a few hours of being unwrapped. Compression is a delivery convenience rather than a product feature — two full-size pillows in a package that actually fits on a courier bike, which is why they reach Kisumu or Eldoret without the usual bulk surcharge.
Specifications
| Quantity | 2 pillows |
| Fill | Soft fibre |
| Delivery form | Vacuum compressed, expands after unwrapping |
| Expansion | Full loft within a few hours |
| Feel | Soft, comfortable support |
| Best for | Guest rooms, rentals, new homes, spare beds |
Buying guide
Unwrap them the day they arrive and let them breathe overnight before judging the loft — a pillow still half-compressed feels thin and flat. Give them a firm shake each morning to keep the fibre from settling into one end. Use protectors under the pillowcases; fibre pillows last far longer when sweat and hair oil never reach the fill.
How it compares
Against memory foam, fibre pillows are softer, lighter and far cheaper, and they do not hold a contoured shape for neck support. Against feather, fibre is hypoallergenic and washes more easily. Against buying one pillow, a pair means a bed is properly dressed from a single order.
Frequently asked questions
Why do they arrive flat?
They are vacuum compressed for delivery. Unwrap them and they expand to full loft within a few hours.
How long before they are usable?
A few hours, though leaving them overnight gives the best result.
Are they firm or soft?
Soft fibre pillows. For firm contoured neck support, a memory foam cervical pillow is the better choice.
Do you deliver outside Nairobi?
Yes — same-day delivery within Nairobi and countrywide shipping to Mombasa, Kisumu, Nakuru, Eldoret and beyond, with payment by M-Pesa or on delivery.
Pairs well with
- 1pcs Memory Foam Pillows, Cervical Neck Pillow for Neck Pain Relief, Soft and Cooling for Back Side Sleeper Pillow with Two-Sided Reversible, Fits
- 2 Pack Pillow Protectors Quilted Zipped Breathable 100% Cotton Hotel Quality 50 x 75cm
- 4pc Cotton Bedsheets
Available at WIMU Kitchen, Nairobi. Same-day Nairobi delivery · countrywide shipping (Mombasa, Kisumu, Nakuru, Eldoret) · pay by M-Pesa or on delivery. Questions? WhatsApp +254 758 157 035.
Last updated: 1 May 2026
We deliver across Kenya and ship select products regionally. This page explains our handling times, delivery options, and rates.
1. Order Processing
Orders placed before 2:00 PM (EAT) on a business day are processed the same day. Orders placed after 2:00 PM, on weekends, or on public holidays are processed the next business day.
2. Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Nairobi CBD & environs | Same day or next business day |
| Greater Nairobi & Kiambu | 1–2 business days |
| Mombasa, Kisumu, Nakuru, Eldoret | 2–4 business days |
| Other Kenyan towns | 3–7 business days |
| East Africa (regional) | 5–14 business days |
3. Shipping Fees
Shipping fees are paid by the customer and depend on your delivery location. The exact cost is calculated and shown to you at checkout based on the destination, weight, and parcel size.
- Upcountry (via courier or G4S/SGR): calculated at checkout based on weight and destination.
- Bulk & fragile items: we may quote you a custom rate before dispatch.
4. Tracking
You will receive a tracking link by email or SMS once your parcel is dispatched. For courier deliveries we share the rider's contact number on dispatch day.
5. Delivery Issues
If your package has not arrived within the estimated time frame, please contact us at winniemutembei68@gmail.com or call +254 758 157 035. We will follow up with the courier on your behalf.
6. Damaged in Transit
Please inspect your order on delivery. If anything is damaged, take a photo and contact us within 48 hours. See our Refund Policy for the next steps.
7. Store Pickup
Choose "Pickup" at checkout to collect your order from our Platinum Plaza showroom in Nairobi CBD at no extra cost. We will email you when the order is ready.
Quick answers from the WIMU Kitchen team. Need more help? WhatsApp us or email orders@wimukitchen.com.
Why do they arrive flat?
They are vacuum compressed for delivery. Unwrap them and they expand to full loft within a few hours.
How long before they are usable?
A few hours, though leaving them overnight gives the best result.
Are they firm or soft?
Soft fibre pillows. For firm contoured neck support, a memory foam cervical pillow is the better choice.
Do you deliver outside Nairobi?
Yes — same-day delivery within Nairobi and countrywide shipping to Mombasa, Kisumu, Nakuru, Eldoret and beyond, with payment by M-Pesa or on delivery.