Last updated: 1 May 2026
We deliver across Kenya and ship select products regionally. This page explains our handling times, delivery options, and rates.
1. Order Processing
Orders placed before 2:00 PM (EAT) on a business day are processed the same day. Orders placed after 2:00 PM, on weekends, or on public holidays are processed the next business day.
2. Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Nairobi CBD & environs | Same day or next business day |
| Greater Nairobi & Kiambu | 1โ2 business days |
| Mombasa, Kisumu, Nakuru, Eldoret | 2โ4 business days |
| Other Kenyan towns | 3โ7 business days |
| East Africa (regional) | 5โ14 business days |
3. Shipping Fees
Shipping fees are paid by the customer and depend on your delivery location. The exact cost is calculated and shown to you at checkout based on the destination, weight, and parcel size.
- Upcountry (via courier or G4S/SGR): calculated at checkout based on weight and destination.
- Bulk & fragile items: we may quote you a custom rate before dispatch.
4. Tracking
You will receive a tracking link by email or SMS once your parcel is dispatched. For courier deliveries we share the rider's contact number on dispatch day.
5. Delivery Issues
If your package has not arrived within the estimated time frame, please contact us at info@wimukitchen.com or call +254 706 942 420. We will follow up with the courier on your behalf.
6. Damaged in Transit
Please inspect your order on delivery. If anything is damaged, take a photo and contact us within 48 hours. See our Refund Policy for the next steps.
7. Store Pickup
Choose "Pickup" at checkout to collect your order from our Platinum Plaza showroom in Nairobi CBD at no extra cost. We will email you when the order is ready.
Quick answers from the WIMU Kitchen team. Need more help? WhatsApp us or email orders@wimukitchen.com.
Is the Momcozy Portable Milk Warmer for sold on WIMU Kitchen authentic and brand new?
Yes โ every Momcozy Portable Milk Warmer for sold by WIMU Kitchen is 100% genuine and brand new in its original packaging. We source directly from authorised distributors, so batch codes and serial numbers are intact. You can verify authenticity on the manufacturer's website using the codes printed on the box.
How long does delivery of the Momcozy Portable Milk Warmer for take in Kenya?
Nairobi orders for the Momcozy Portable Milk Warmer for are delivered same-day or next working day for a flat KSh 200. Mombasa, Kisumu, Nakuru, Eldoret and other major towns arrive in 2โ3 working days. Remote counties take up to 4 working days via our courier partners โ Wells Fargo, G4S, NNUS and Mololine. You'll receive an SMS with a tracking number the moment your parcel ships.
What age is the Momcozy Portable Milk Warmer for suitable for?
The Momcozy Portable Milk Warmer for is designed for children and meets standard child-safety guidelines (no sharp edges, no small detachable parts where applicable). We recommend it for ages 3 and up unless noted otherwise. Adult supervision is advised during first use.
What payment methods can I use for the Momcozy Portable Milk Warmer for?
WIMU Kitchen accepts M-Pesa, Airtel Money, Visa, Mastercard, and bank transfers for the Momcozy Portable Milk Warmer for. Nairobi customers can also pay cash on delivery once the rider arrives at your door. For larger orders you can also use bank transfer or split the payment over two M-Pesa transactions.
Can I return the Momcozy Portable Milk Warmer for if I change my mind?
Yes. You have 1 day from delivery to request a return of the Momcozy Portable Milk Warmer for as long as the item is unused, in its original packaging, and with all accessories included. Returns are free โ we send a rider to collect it at no charge within Nairobi, or refund the courier fee for upcountry returns.